Industry has shown resilience, now it is at an inflection point

It has risen to meet, in certain cases, extreme challenges. Now, however, it faces an inflection point. Divergent approaches to technological adoption have created a patchwork system able to function year-to-year, but in a fashion that risks stifling long-term innovation and perpetuating processes which produce uneven service levels and lifecycle management inefficiencies. The root cause of many of the issues lies in the bifurcation between the automated and manual processes the industry has ad